Home Insurance – troubles free with good claims assistance
Claims Center – Home Insurance
Our quick and easy-to-use online insurance claims process takes away the added stress of filling out claim forms and complicated claims procedures.
Submit claims online or through mobile apps to your insurance companies.
Home Insurance Claims Procedures
Please follow below simple steps to submit claim to insurance companies.
This guidance is for guidance only, and different insurance companies may have different procedures at different times.
Submission Timeline:
In the event of loss, written notice of claims should be given to Insurance Companies asap, but must be within an allowed period, usually 30 days after the occurrence.
Claim Documents Required
You need to submit different claim documents depending on the nature of loss or injury. Please select one of the options for more information:
1. Incident report or letter issued by your building manager certifying the location and the cause of the loss
2. ORIGINAL purchase receipt(s) of the damaged/lost property(ies)
3. An estimate of repair costs. (It should be submitted and approved by AIG Claims Department before making any repair)
4. Color photos of the damage(s), if any
5. Police report &/ Fire report, if applicable
1. Incident report or letter issued by your building manager certifying the location and the cause of the loss
2. Details of the involved Third Party(ies) including:-
i). Name of Third Party(ies) and details of damage/injury
ii). Telephone Number
iii). Address
3. Name and Telephone Number of witness(es) (if any)
4. Color photos of the damage(s)/the incident scene
5. Police report, if any
Submit Claims Form
Our quick and easy to use online insurance claim process takes away the added stress of filling out forms and claim documents. You can submit claim forms and supporting documents online on this website, via AI Claims Manager App or by email to claims@insurclaims.com. Your submitted claim form will be sent to your insurance company, broker and your designated email. An email acknowledgement of the submitted forms will be sent to you immediately.
Review & Settlement
Your claim will be processed by your insurance companies. If you are “clients” membership, you can retrieve your submitted information anytime with our further guidance on claims management process.
You will receive an acknowledgement email for the submitted claim forms and supporting documents, which will be sent to your designated insurance company, and broker/agent (if applicable or at your consent).
It is easy to upload all supporting documents electronically via this website, via our AI Claims Manager App, or by email. However, if you do not submit all the required documents in one shot, you can log in and continue to submit all outstanding supporting documents via this web portal or our AI Claims Manager App.
If you do not submit all the required documents, the process of your claim may be delayed or unable to proceed for claims settlement.
Generally speaking, original receipts and supporting documents are not required to be submitted unless asked by claims adjusters. However, it is recommended to keep all these documents in good place for further examination.
Depreciation is applied if the policy is arranged on indemnity basis. It also happens when the insured decides not to replace, reinstate the damaged property. The relevant rate applied will vary according to a number of variables, including the nature of claimed item, the age of the item and whether purchase receipts have been supplied.