Motor Insurance – troubles free with good claims assistance
Claims Center – Motor Insurance
Our quick and easy-to-use online insurance claims process takes away the added stress of filling out claim forms and complicated claims procedures.
Submit claims online or through mobile apps to your insurance companies.
(For private car insurance)
Motor Insurance Claims Procedures
Please follow below simple steps to submit claim to insurance companies.
This guidance is for guidance only, and different insurance companies may have different procedures at different times.
Submission Timeline:
In the event of loss, written notice of claims should be given to Insurance Companies asap, but must be within an allowed period, usually 15 days after the occurrence.
Death claims may require immediate notice in writing.
Claim Documents Required
You need to submit different claim documents depending on the nature of loss or injury. Please select one of the options for more information:
1. Copy of Driver’s HKID card and driving license
2. Vehicle Registration Document (both sides required);
3. An estimate of repair costs (It should be submitted and approved by AIG Claims Department before making any repair)
4. Copy of Police report and Police statement, together with rough sketch of the accident
5. Alcoholic Test Report
1. Copy of Driver’s HKID card and driving license
2. Vehicle Registration Document (both sides required);
3. Copy of Police report and Police statement, together with rough sketch of the accident
4. Alcoholic Test Report
5. Colour Photos of the accident scene &/ copy of car camera footage capturing the accident (if any)
6. Details of the involved Third Party(ies) including:-
i). Name of Third Party(ies) and details of damage/injury
ii). Telephone Number
iii). Address
iv). Vehicle plate number, brand and model of vehicle
7. Completed and signed Letter of Consent (click here to download) of the Driver
8. Name and Telephone Number of witness (es) (if any)
1. Vehicle Registration Document (both sides required);
2. Color photos of the damage(s) showing the insured car plate and car license
3. ORIGINAL repair receipt
1. Vehicle Registration Document (both sides required);
2. Copy of Police report and Police statement
3. Completed and signed Letter of Consent (click here) of the Policyholder
1. Copy of Driver’s HKID card and driving license
2. Vehicle Registration Document (both sides required);
3. Copy of Police report and Police statement, together with rough sketch of the accident
4. Alcoholic Test Report
5. ORIGINAL medical receipt(s) and medical report(s)
Submit Claims Form
Our quick and easy to use online insurance claim process takes away the added stress of filling out forms and claim documents. You can submit claim forms and supporting documents online on this website, via AI Claims Manager App or by email to claims@insurclaims.com. Your submitted claim form will be sent to your insurance company, broker and your designated email. An email acknowledgement of the submitted forms will be sent to you immediately.
Review & Settlement
Your claim will be processed by your insurance companies. If you are “clients” membership, you can retrieve your submitted information anytime with our further guidance on claims management process.
You will receive an acknowledgement email for the submitted claim forms and supporting documents, which will be sent to your designated insurance company, and broker/agent (if applicable or at your consent).
It is easy to upload all supporting documents electronically via this website, via our AI Claims Manager App, or by email. However, if you do not submit all the required documents in one shot, you can log in and continue to submit all outstanding supporting documents via this web portal or our AI Claims Manager App.
If you do not submit all the required documents, the process of your claim may be delayed or unable to proceed for claims settlement.
Generally speaking, original receipts and supporting documents are required in order to process Personal Accident and Travel claims. However, this also depends on the nature of the claim and type of the receipt
Please indicate on the claim form you submit that you are requesting the return of your original receipts. Insurance companies will return the certified true copy of original receipts to you once the assessment of your claim is complete.
Depreciation is applied when calculating the amount for loss or damage to personal belongings. The relevant rate applied will vary according to a number of variables, including the nature of claimed item, the age of the item and whether purchase receipts have been supplied.